General FAQ     
  1. Can I remotely reboot the server ?
    Yes you may remotely reboot your server. If your server is responding then you may log in and reboot the server. In the event your server is not responding, then you may go to Customer Login and Create a Support Request.

  2. Are any e-commerce solutions available or included?
    There are many e-commerce packages on the market and at this point we do not include an e-commerce solution. However, you may add any e-commerce you like. Tip: Here are the 5 basic things you will need to effectively run an e-commerce site; e-commerce software package (store front), a shopping cart, a merchant account, an SSL certificate and a payment gateway (an organization that processes the transactions). Some of the Control Panels have Ecommerce offerings. You might want to check the site of the Software Manufacturer to see what is included.

  3. Can I run a game server and if so how do I set it up?
    Yes, we do allow game servers on our network. How the server is maintained really depends on the game, most multi player games have a client and a server portion of them, the client being the part that you, the player actually uses to play and the server being the part that is run on a computer that everyone will connect too to play. If you query the instruction manual that came with your game you will probably find more information on running the server portion of it, as well as what operating systems the server portion will run on. If you still need help we recommend going to the game developer’s web site for more information.

  4. Can my Hardware be upgraded? What are the fees for this?
    You can upgrade any component of your server at any time to increase your resources as demand requires. To upgrade your service go to our site and fill the upgrade form. There is a setup fee and a monthly charge that is added to your account for each upgrade. For detailed information and pricing go to the service area of our website: http://www.server99.com/services/

  5. Could you install another OS for me?
    Server99 only offers Red Hat Linux, FreeBSD, Windows 2003 at this time. We have no plans at this time to offer any others. However you have have root access to the servers and may install what ever you like(software Application). and it is rare that a hosting company will offer Debian, Suse, Mandrake, Gentoo. People who want any of these Operating systems normally have to co-locate.

  6. Can I resell the space on my server?
    Yes you may and this can be a very lucrative business. You are welcome to install whatever you like. You may sell space on your server to different people who want to host their websites but do not need their own dedicated server. This is known as Shared or Virtual Hosting. You may charge whatever price you like since you are the host.

  7. Do you have Firewalls in place on your network?
    Server99 does not have firewalls at the network level. Due to the diversity of our customer base, it would essentially lock some people out (Gamers for example). You are more than welcome to install a software firewall for additional protection. For Linux people normally configure IP Tables.

  8. Do you have Test Servers I may use?
    Sorry but we do not have test servers to use. As our offering does not get any more low risk than it is now. Having test servers does open the door for Spammers, DOS Attackers, port scanners and others doing malicious things on the web. The bad guys could do very bad things on the test server and leave by the time the host knows what hit them, the bad guys are gone. The damage will already be done. We offer the least expensive, reliable and quality servers on the Internet for Dedicated servers and there is no contract. It does not get any more low risk than that. Monies paid are for services rendered.

  9. Do you have a Tool for monitoring my bandwidth usage per month?
    Yes we have tool for monitoring incoming and outgoing traffic of server which can be accessed via customer portal.

  10. Do you have any monitors to watch for DoS/DDoS, repetitive Scans....?
    We do monitor the network proactively to prevent any such attacks but keep in mind that NO company can protect you from a Dos Attack. Dos Attacks are not random so if you are a target then you probably will get hit no matter where you are hosted. We do have extended relationships with our providers to shut the attackers off at the source.

  11. Do you offer Colocation?
    Unfortunately, Server99 does not provide Colocation.

  12. Do you offer a Reseller program or Partner program?
    Yes we have Partner program and more information of partner program is available at http://www.server99.com/about-us/partner-program/

  13. Do you provide a Backup service?
    No, Right now we are not providing Backup Service but we suggest our customer to go for Special offer Cheap Server to put the data of server.

  14. Does the GB in traffic mean gigabytes or gigabits?
    The GB means Gigabytes.

  15. How is security patches handled?
    The servers will have all the known security patches and OS patches when you receive access to the server. Security of a server is much like renting a house. It is your responsibility as the tenant to lock the windows and doors. If you leave something open, and something is compromised then you really cannot sue the landlord. Ongoing maintenance and updates is the responsibility of Administrator. Server99 does not apply security patches proactively.

  16. How can you offer this much of GB for $100 and stay in business?
    We use something called the law of averages. Anyone doing hosting on the Internet is only pushing somewhere in the neighborhood of 20 to 300 GB per month. This percentage is somewhere in the high nineties percentage-wise. This way we can offer 400, 1000 or unlimited GB and it really won’t matter because it most likely will not be used. The 5-7 % of people that are using this much transfer are not our target market hence the $1.75 per GB overage rate. If one was paying us $100 to $150 per month and using over your allotment per month then it would not make business sense. Any Hosting company would lose tons of money.

  17. How do I create a Support Ticket?
    Simply go to our site and click on Customer Login in the top right corner of the site. Login and click on Support. Choose the proper Service Category your request falls under, fill out the form in its entirety and then submit it.

  18. How do I go to a Bigger (Higher specs) server from a Smaller Server?
    Just Place an order for New Server and Cancel the Old Server. make sure you cancel your server befor 3 days of Billing date of your server.

  19. How do I know when my server is ready or online?
    You will receive an email notification with the IP and the password so you may access the server and begin setting it up.

  20. How do I place an order?
    You place an order by simply going through our online sign up process. All you have to do is just click on the configuration you like; it will walk you through the process. At the end of the process you will receive a confirmation of your order. Once the payment has been approved, the server will go to an online status and you will receive an email notification with your IP and Password. You may then login to the server and begin setting it up.

  21. How does Server99 detect intruders (hackers)?
    We are implementing an IDS and IPS system that will aid with intrusion at the network level. However the security of the server is your administrators responsibility. If you need additional protection we recommend installing a firewall.

  22. How fast is your OC-3 connection?
    Our OC-3 backbone connection has a 155.52 Mbps transfer rate. Keep in mind that Server99 is multi-homed network (using Cisco Networking Gear) with connections that range from DS3 to OC48 through Time Warner, WTC and XO.

  23. How is Server99 connected?
    Server99 is a fully switched and fully redundant, multi-homed network (using Cisco Networking Gear) with connections that range from DS3 to OC48 through Time Warner, SBC and Allegiance.

  24. How is bandwidth measured?
    Customers will be billed for data in and out. We measure this at the switch level.

  25. How long does it take to set the servers up?
    We guarantee 24 hours after approval to set the servers up. There is a Fraud Check Protocol in place as well as collecting funds. We can set server in less then 6 hours though. It does depend on payment/order processing.

  26. How many Games will your servers handle?
    Well we are just a hosting company. You may host your games on the servers and this is not a problem. Unfortunately we are not specialize in gaming; nor have we done any sort of stress testing on specific games on servers with different specifications. We offer server for people that are doing different things, this way we do not limit ourselves to one type of customer. we can tell you that you may use your current server specs as a template to gauge what our servers will handle base on what your server handles now with its current specs. Simply compare the specs and make a calculated guess.

  27. How many sites can I host on one server?
    The complexity of the websites is what determines the system resources that are required to effectively run the sites. The system resources of the server will determine how many can be hosted. Windows as an OS (Operating System) is more resource intensive, hence the difference.

  28. How much Bandwidth is included?
    Each Server99 server comes with different amount of GB data transfer per month. You can find more details of bandwidth for various servers at http://www.server99.com/servers/

  29. Is Support available 24 hours a day?
    Server99 Support is available 24 hours a day through our trouble ticket system.

  30. Is RAID Mirroring available?
    Yes you can see details at http://www.server99.com/services/

  31. Is there any annual Discount if I sign for a year?
    At this time Server99 only offers Month to Month Agreements. We have considered this, but the idea behind Server99 was to be very low risk. We are not trying to lock anyone in here. We want you to experience our service and feel comfortable in knowing that you are not trapped in a contract.

  32. Is there a guarantee on hardware components?
    Yes. In the event of a hardware-related problem, we will immediately replace any failed component at no cost to you. Replacements are usually made within a few hours although there is a 24 hour guarantee. We will make every attempt to correct the problem as soon as possible. You will be notified by e-mail once the problem is resolved. It is the diagnosis time that is really what takes the most time. The changing of the failed components can be done very quickly.

  33. Is there an IP you could provide me so I may test latency?
    Actually you may ping www.Server99.com to test this as it is on our network

  34. Is there an overage rate if I exceed my allotted bandwidth?
    There is an overage rate if you exceed your servers allotment. The rate is $1.75 per GB over. Server99 was not designed for high traffic. The reason for this is if you are only paying us $100 to $150 per month and pushing over your allotment then we are losing a great deal of money. This does not make much business sense, hence the $1.75 per GB overage fee. Its more of a deterrent price although Our allotments are so high that this has not been an issue thus far.

  35. May I get more IPs from Server99?
    Yes you may. For every additional IP there is onetime setup charge of $1 and $1 as monthly charge.

  36. May I run my own name servers?
    Yes you may have your own Name Servers. You may configure your server to run its own. This will be at the cost of another IP per month.

  37. May I use Server99s Name Servers?
    You may use our name servers free of charge. You can do this by login in Customer Portal.

  38. What are the advantages of the control panels?
    These tools were designed to make your life much simpler as the single point administrator. This tool allows you to manage multiple domains very easily on a Linux Server or on Windows servers too. It also allows you to add new domains and mail accounts by simply pointing and clicking. It also gives you the ability to provide a control panel for your end users so they may do some light administration on their own sites. This takes a great deal of the administration headaches off of you.

  39. What brand of servers do you use?
    We use branded components but we build the servers ourselves, this way we may keep provisions on hand in the event of a hardware failure. We will replace any failed component at no cost to you. This is done so we are not subject to hardware availability issues as you would be with a proprietary hardware solution. All of the hardware goes through rigorous testing before it even hits provisioning. Keep in mind that we are responsible for the hardware and it falls under our guarantee.

  40. What do I need to add an Ecommerce Store to my Server?
    Following are the necessitates for Ecommerce Store 1. Ecommerce Software Package (Store Front) This software will provide you with the look and feel of how you want your store to be set up. 2. Shopping Cart this allows your customers to wander though your store and add Merchandise (multiple items) that they are interested in buying from your store. 3. SSL Certificate (Secure Socket Layer) This lets your customers know that is it ok to insert any personal data about themselves (Credit Card, Social, Address) and that it will be encrypted so in the event it was intercepted that it would be rendered futile. Note: There are many recognized entities in the market that provide these Certificates. Verisign is the Largest and can be pretty expensive. They do have a product called the PayFlo Pro that you might want to look in to. Also be sure and ask Verisign competitors for a comparable solution! There is a list of the ones to look for; GeoTrust Komodo, Thawte. 4. Payment Gateway This can be an organization that will handle the transactions for you. Look for CCBill or the PayFlo Pro. 5. Merchant Account this can be setup very easily through your bank.

  41. What does Cogent Mean?
    Cogent is a bandwidth provider that was in a big war with AOL. They have cheap bandwidth that is not very reliable. They were looking at Chapter 11 as they owed Cisco 262 Million and couldnt foot the bill. Here is a link for your convenience. http://www.thewhir.com/marketwatch/cog040303.cfm we are free of Cogent! Many people doing hosting use many different hosts as they like to spread the risk around. Many of our competitors use Cogent. We are simply letting people who have servers at competitors and have experienced the cogent pain that they will not feel that pain with Server99.

  42. What efforts will you make to get your IPs them off Anti- Spam lists?
    In the event we are listed anywhere, the Abuse Team will work with these organizations to remedy the problem and potentially have us removed. All hosting companies are subject to this. Server99 does work hard to get them, removed. And as you may already know ANYONE can complain to Spews these days and they will blacklist a whole subnet without asking any questions.

  43. What is Name Based Hosting? Do I need an IP for each domain on my Server?
    Name based hosting is a method used to allow a server to host multiple domains with only one IP address. You do not need an IP address for each site; in fact, you only need one IP for the entire server unless you are running SSL. Name based hosting does not affect the performance or appearance of the domains hosted. You may get as many IP as you can justify and ARINs opinion is that the only reason you should have to get a specific IP for a domain is if you are running SSL on that site.

  44. What is Power Reboot?
    Power reboot is a service that allows each customer to reboot their server with out initiating us at all. You can reboot the server by the simple click of a button from anywhere you are in the world whether the server responds or not.

  45. What is Server99 responsible for regarding support?
    Server99 is responsible for the Hardware, the Network. Our SLA and http://www.server99.com/support define our responsibility towards providing you support.General questions about our services, adding services, and reboots are all included under our standard offering.

  46. What is the difference in the Control Panels?
    Actually checking out the demos on the site is recommend but these packages all are fundamentally the same. They all provide 3 panels; 1 Master Level, 2 Reseller Level, and 3 End User Level. Checking out the Demos will let you know which one you feel will be the easiest to use as the administrator. Generally the more expensive they are the more feature rich they are.

  47. What is the typical turnaround for email requests?
    It varies based on the type of request. We have a 24 hour guarantee for resolution but it is rapidly moving to a 6 Hour turn around.

  48. What is your policy on Spamming?
    You will be at the mercy of the Acceptable Usage Policy Administrator as he will be the one processing the complaints. It is the Administrator that determines the severity of the complaints, whether a violation has occurred, as well as deciding to shut a specific server down. We will consult with you and give you the opportunity to correct the problem and again this will depend on the severity. If it is truly an Opt-In list then there should be nothing to worry about. We do operate on a 2 strikes-youre out rule. We are a month to month company so it wont hurt to try.

  49. What kind of connection are the servers on?
    All Server99 servers are set up on a dedicated 10Mbps connection by default. You have the ability to push 3.5 Terabytes through this pipe in one month, sustained. To put this in perspective, T1 lines are 1.5 Megabits Per Second.

  50. What tcp/udp/icmp traffic do you filter?
    We filter our ports in order to enforce our AUP and to prevent the spread of worms. If you would like to send in an email with the list of ports you are concerned with to Sales@Server99.com then we can let you know whether or not you will be affected. A host cannot just hand out a list of ports as that would render them helpless to malicious people.

  51. Where is Server99 Located?
    Server99 is headquartered in Columbus, Ohio and also have a Data Center in Columbus Ohio.

  52. Why do I have to justify for just a couple of IPs?
    In the early years of the internet, IPs (Internet Protocols) were abundant and people and companies horded them whether they needed them or not. Now that IPs are scarce, A.R.I.N. (American Registry of Internet Numbers the entity that distributes IPs in the U.S.) has issued an IP Justification Protocol to make sure the people that actually need the IPs get them. All companies now days are subject to this. Example: We as a hosting company get IPs from A.R.I.N. If we were to pass our IPs with out justification we will be in some serious trouble. Once we went back to A.R.I.N. to get more, they would ask us to justify the ones we passed out. If we could not justify them, then we as a company would not be issued any more which can be crucial to a hosting companys livelihood. Many Hosting companies are passing on the justification to the customers so A.R.I.N. can make sure that they are issued correctly.

  53. Will Server99 Install SSL (Secure Socket Layer) on my server?
    SSL comes enabled by default with all of our servers. You must provide the certificate; SSL (Secure Socket Layer) is required for secure transactions over the web. You may secure a single domain using one certificate i.e.: yoursecuredomain.com and then create directories to provide individual secure pages for your customers. Ex. yoursecuredomain.com/user1. You may create Tickets to get help.

  54. Will Server99 monitor my server?
    Server99 uses a ping monitoring system to ensure the servers are responding. In the event a server does not respond the technicians are emailed and begin trouble-shooting very soon.

  55. Will Server99 move my domain to my new server for me?
    You will be responsible for uploading your site to your server. You must have a registered domain before you can sign up for a server. There is a great deal of liability involved in the migration of data. Most (if not all) Hosting companies prefer not to step outside of performing their normal functions due to the risk. If something were to happen this would be very serious and not a good way to start a business relationship. We would prefer not to jeopardize our business relationship before we really get started.

  56. Will Server99 connect my servers together with an Ethernet cable?
    Sorry, we dont provide private network on server99

  57. Will Server99 migrate my data from my old server to my new one?
    We do not offer data migration services at this time. Data migration will be the sole responsibility of the individual purchasing the server.

  58. Do you offer any SLA or uptime guarantee?
    Yes, you can see Service Level Agreement at http://www.server99.com/data-center-network/sla/

  59. What is a restore and why would I need one?
    A restore involves the replacement of your hard drive with a new hard drive containing a fresh install of the operating system and control panel you ordered, meaning all data previously on the drive will be lost. This service can be ordered in the Customer Login. You may require a restore if there are irrepairable software issues with your server and/or a security compromise. Sometimes you will also be asked to restore your server if you have a failing hard drive, in these instances, the restore would be performed free of charge.

  60. What is your policy on bandwidth?
    You will receive an email that will let you know when you are approaching your limit. We do not throttle (limit) your bandwidth at all.

  61. Will I have Root Control (Super User Access)?
    YES, you will have complete root access on your server. You are welcome to install any software package (for Windows, be sure to refer to Microsofts liscensing agreement). Any other software or method of installation will not be supported and we will not be responsible for any problems that may occur. If it is necessary to restore the server due to a non supported installation we will charge you a restoration fee.

  62. can i place an order for RAID Mirroring once server is ordered?
    No, you can only place an order for RAID Mirroring at the time of order of server after that you can not place an order for RAID on the same server.

Self Managed Dedicated Server Hosting Provider: Server99
Self Managed Dedicated Hosting Server Provider.