How we do it

Once a dedicated server is given to the customer, the web hosting business becomes a service and support sector. To provide you support in an efficient manner, we have developed a knowledge base to answer all of your questions.

Customer relationship culture

We maintain the centralized database of customer information which includes hosting configurations and personal preferences of each customer. Custom run book of each customer is also maintained which includes mainly management rules, custom escalation rules set depending upon our interaction with each customer.

Event handling culture

Provides an interface and tools for the support members to troubleshoot the support event raised by the customer. We, at the same time co-relate these support events to the customer to improve upon the custom run book.

Network culture

Our network support team is assigned centralized control and change management of all network based devices and customer hosting environment. This improves the speed and the efficacy with which your support requests are handled.

Data center culture

Data center team is always at alert to provide you new hosting environment on demand within 24 hours.

Workflow culture

We distribute resources for handling any complex issue that requires multiple team interaction for troubleshooting. Our sales and support team acts in coordination with technical team to constantly to keep them aware of customer preferences.

Single point of contact

Server hosting customers are provided support for any and all interactions by the same support person/team which forms a single point of contact for that customer. This increases the comfort level and the confidence of customer.